Tech article
After blocking Muse, Amazon now lets users text Alexa to help them shop
Publisher description: Amazon said that the feature will roll out to millions of users in coming weeks.
TechCrunch | Nov 6, 2026 | Ivan Mehta
Automated excerpt
Amazon is jumping on the currently most popular bandwagon for interacting with AI agents: texting. The company on Friday said it is launching a feature that lets customers chat with its Alexa AI agent over text messages to help them shop, much like you can with AI agents like Muse or Instinct. The company said over time, Alexa will learn users’ preferences and suggest items accordingly.
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