Tech article

Meta’s AI agent has been blocked from using Amazon.com

Publisher description: Muse isn't welcome as a shopper anymore.

TechCrunch | Sep 21, 2026 | Russell Brandom

Automated excerpt

Sunday night, users of Meta’s AI assistant Muse started getting a strange error message when they tried to buy goods on Amazon. As spotted by GeekWire, the error message read: “Continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed. ” In other words, Muse isn’t welcome as a shopper — and anyone trying to buy something on Amazon through the AI agent will have to find it somewhere else. Muse has one of the lower hallucination rates, as AI models go, but it’s still pretty far from zero.

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