Tech article

These execs think voice AI hasn’t reached its ChatGPT moment yet

Publisher description: Voice AI's often misses important points for its context layer, and causes the whole pipeline to break

TechCrunch | Oct 11, 2026 | Ivan Mehta

Automated excerpt

The theory of voice being the next big interface has picked up strong momentum, with investors pouring billions of dollars into voice AI startups working on areas ranging from model makers to enterprise customer service providers, and from meeting note-takers to AI-powered dictation. Enterprise voice AI platform PolyAI’s CTO Shawn Wen thinks that despite the release of full-duplex models — which can speak while listening to you — voice AI doesn’t have its “ChatGPT moment” yet. “We have reached the milestone of developing full-duplex models.

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